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Reservations Policies & Procedures

Summer Payment Policy

Reservations made more than 30 days in advance require a deposit payment of 10% of the total lodging at the time of booking. Reservations made within 30 days of arrival require full pre-payment at the time of booking. Final payments are due in the amount indicated on the front of this confirmation 30 days prior to the scheduled arrival date.

Winter Payment Policy

Reservations made more than 45 days in advance require a deposit payment of 10% of the total lodging at the time of booking. Reservations made within 45 days of arrival require full pre-payment at the time of booking. Final payments are due in the amount indicated on the front of this confirmation 45 days prior to the scheduled arrival date.

Christmas/New Years Week Payment Policy

Reservations that include a stay on any night from December 25th through December 31st require 50% payment at the time of booking and the full or final balance is due October 1st at which time the reservation becomes NON-REFUNDABLE.

Airfare Payment Policy

Airline tickets must be paid in full at the time of booking to ensure the fare. Cancellations and changes in some circumstances may be allowed and are subject to a fee. Airline carriers reserve the right to change schedules without notice.

Please remit payments to: Stay Aspen Snowmass
255 Gold Rivers Court, #300
Basalt, Colorado 81621

CREDIT CARDS GIVEN AS DEPOSIT WILL BE CHARGED FOR FINAL PAYMENT IF CHECK OR MONEY ORDER IS NOT RECEIVED PRIOR TO DUE DATE. A CREDIT CARD PLACED ON A RESERVATION CONSTITUTES A PAYMENT AND ACCEPTANCE OF THE CANCELLATION POLICY.

Cancellation Date and Policy

If your lodging reservation is cancelled 30 days or more prior to arrival (summer) or 45 days or more prior to arrival (winter), the individual property cancellation fee will apply. Cancellations within 30 days of arrival (summer) or within 45 days of arrival (winter) may be non-refundable depending upon the individual property's cancellation policy. Ski rentals and ski tickets are refundable, if unused, upon return of vouchers or tickets. Car and ground transportation may be refundable if Stay Aspen Snowmass is notified more than 24 hours in advance of travel. Insurance premiums are NON-REFUNDABLE. There are no refunds for late arrival, early departure or no show. Stay Aspen Snowmass offers and strongly recommends travel insurance. The Stay Aspen Snowmass booking fee is due at the time of booking and is NON-REFUNDABLE.

Final Documents

If your reservation includes ski lift tickets, vouchers for ski rentals, or ground transportation they will be delivered to you approximately two weeks prior to your scheduled arrival date. If your reservation was made within two weeks of your scheduled arrival date your ski lift tickets will be at Aspen Skiing Company's will-call ticket windows. Other activity vendors will be notified of your confirmed reservation.

Special Requests

Stay Aspen Snowmass does its best to accommodate special requests for unit amenities and bedding arrangements. However, since many units are individually owned, unit changes could become necessary. Stay Aspen Snowmass can not guarantee such requests as our lodging properties reserve the right to move guests to comparable units without prior notification.

Trip Insurance

Why risk your vacation dreams when you can protect them with ease? Things can happen beyond your control. Stay Aspen Snowmass strongly suggests the purchase of our custom CSA Travel Protection Plan. To review these benefits, visit our CSA Travel Protection Plan Page. To speak to representative call toll-free at 877-602-7736 and ask about or CSA Travel Protection Plan, or email sasinfo@aspensnowmass.com. The plan provides important benefit advantages when purchased before you final reservation payment.

Notice of Responsibility

For all arrangements, Stay Aspen Snowmass acts solely in the capacity of an agent on behalf of its patrons in arranging for air, lodging, and other services, and, as such, is not responsible for any damages, loss, delay, bankruptcy, injury, or accidents due to any act or default on the part of any company or person engaged in providing transportation, lodging or other services which are a part of this package. Stay Aspen Snowmass is not responsible for lost tickets or vouchers.

If we may be of further assistance, please telephone us at , FAX (970) 925-9008, or e-mail sasinfo@aspensnowmass.com. If, for any reason, you are not satisfied, please contact the property or Stay Aspen Snowmass immediately. We will make every effort possible to correct the situation and ensure a memorable stay. Taxes are subject to change.

Low Price Promise

Stay Aspen Snowmass is 100% committed to offering the lowest possible price on lodging, lift tickets, airfare, and any other package components included in your Aspen Snowmass vacation package. The more you book through us, the more you will save. If you make a reservation through us and find a qualifying lower price offered online by the end of the following business day, we will simply credit or refund the difference toward your booking. More about our Low Price Promise.

Call a Local Vacation Expert

Let us do the work for you! Call us at 888.649.5982 - we are happy to help you find the perfect Aspen Snowmass vacation package.