Our online store is closed. By order of the Governor of the State of Colorado, Aspen Snowmass is closing all ski operations immediately in response to COVID-19. For more information, click here.
Aspen COVID-19 Update
03/14/20, 7:15 PM
Dear Loyal Aspen Snowmass Guest,
By order of the Governor of the State of Colorado we are closing all ski operations immediately. Additionally, we will close our ancillary businesses in an orderly manner over the course of the next week, with the exception of the Limelight Aspen. We will work closely with our current guests in house as they make travel arrangements. These actions are being done out of an abundance of caution and with concern for the capacity of local healthcare facilities should community spread increase.
We understand that this impacts a huge number of people; our employees, guests and the community as a whole. We are working now to address all of these issues and will work with each of these groups to minimize the impacts where we can.
We are closing The Little Nell and Limelight Snowmass for the season on March 23 and will reopen for the summer as scheduled. The Limelight Aspen will remain open. We will work with all of our guests who are currently in resort or who had future plans to visit this season. We will be offering refunds or credits and will work with each guest for the best desired outcome. If you are a guest in this situation, please be patient as we expect a large volume of calls and we will do everything we can to get to you as quickly as possible. You do not need to reach us right away to qualify for a refund or credit.
For employees, we are working diligently to provide them with a comprehensive list of what actions we will be taking. We will be offering two additional weeks of scheduled pay to all impacted seasonal employees. Employees will retain benefits status at the same level declared at the start of the season. We ask that our employees stay tuned for further detailed communications and understand the HR department will be overwhelmed with calls.
Our plan is to conduct some limited on-mountain maintenance to potentially have a limited late season opening if circumstances allow. We are all skiers at heart and we understand the therapeutic nature of our shared passion. Extreme circumstances call for extreme actions, and we make this decision in coordination with our local and state health agencies. Let’s work together as a community to support each other and will all come out stronger on the other side.
Question: What is the Aspen Snowmass Cancellation Policy?
Answer: All lift tickets, Ski & Snowboard School lessons, Four Mountain Sports equipment rentals, and activities reservations are fully refundable. To process your refund, you do not need to reach us right away – you may request your refund until April 30, 2020. We are currently experiencing an extremely high call volume and suggest that you delay calling us until a later date. To request a refund, please call us at 800-525-6200 and have your order confirmation number available.
Question: I booked my trip through Aspen Snowmass, can I get a refund?
Answer: Lift tickets, Ski & Snowboard School group lessons, Four Mountain Sports equipment rentals, and activities reservations (Breathtaker Alpine Coaster and Tubing) that have not been used are fully refundable.
Question: I booked my trip through a Third Party, can I get a refund?
Answer: Guests who made reservations through a third party (tour operators, travel agents, lodges, etc.) should consult the business from which they purchased for their individual cancellation policies.
Question: Will Aspen Snowmass re-open for the 2019-2020 season?
Answer: We will continue to work in coordination with our local and state health agencies. Our plan is to conduct some limited on-mountain maintenance to potentially have a late-season opening if circumstances allow.
Question: Can I still uphill if the Aspen Snowmass operations are closed?
Answer: Similar to pre and post season, uphill travel is allowed at skiers’ own risk. With the mountains closed, there will be no services. We will be doing limited maintenance with machines so be safe and stay aware of your surroundings. If there are needs for assistance call 911. The no dog policy is still in effect until we officially know we’re closed for the season.
Question: Will my Season Pass be refunded?
Answer: The decision to close was very sudden and we apologize for any inconvenience it may have caused. We will have answers to season pass refund requests once we know if we are re-opening or not.